Neonvials Support

What is Neonvials?

Neonvials: Color Tube Puzzle is a relaxing color-matching puzzle game set in a glowing neon lab. Tap, pour, and rearrange bright orbs in glass vials until every tube shines with a single color. Simple to learn, tricky to master!

How do I play?

1. Tap a vial to pick up the top glowing orb
2. Tap another vial to drop it – you can only place it on the same color or empty space
3. Keep pouring until each vial is filled with one solid color
4. Use undo and hints when things get tangled

What are hints and how do I use them?

Hints suggest the next best move when you're stuck. Tap the hint button to see a suggested pour. Hints may be limited, but they refill over time or can be earned by watching ads.

Can I undo moves?

Yes! Use the undo button to reverse your last move. This helps when you make a mistake or want to try a different strategy.

How do I unlock new levels?

Complete each level by sorting all vials into single colors. Once you finish a level, the next one unlocks automatically. Levels get progressively more challenging with more colors and vials.

Why am I seeing ads?

Neonvials is free to play and supported by advertisements. Ads may appear between levels or when you choose to watch an ad for extra hints or rewards.

The game is crashing or not working properly

Try these steps:

1. Force close the game and restart it
2. Restart your device
3. Check for game updates in the Play Store
4. Clear the game cache (Settings → Apps → Neonvials → Clear Cache)
5. If the issue persists, contact us at contact@japs.digital with your device model and Android version

The game is running slowly or lagging

Performance tips:

• Close other apps running in the background
• Restart your device to free up memory
• Make sure your device meets the minimum requirements
• Check if reducing graphics quality in settings helps (if available)

I lost my progress. Can I get it back?

Progress is saved locally on your device. If you've uninstalled the game or cleared data, unfortunately progress cannot be recovered. We recommend keeping the game installed to maintain your progress.

Can I play offline?

Yes! Neonvials can be played offline. However, an internet connection is required for ads and certain features like watching ads for hints.